The Ideal Solution in Hospitality
While emails, digital platforms, and social media are widely used, none match the effectiveness of SMS & Viber messages.
With an impressive average readability rate of 90%, SMS & Viber messages reign supreme in customer communication for businesses.
Check some tips to enhance your Viber & SMS campaigns in the hospitality industry:
- Customer Information
Utilize SMS or Viber to notify your customers about your operational status, ensuring them that you are open and ready to serve while strictly adhering to all government-mandated safety protocols. Provide specific details in the message, including your exact operating hours and reservation contact numbers, to streamline their booking process.
- Reservation Management
Utilize SMS or Viber to send comprehensive reservation details to your customers, along with a reminder one day prior to their booking for better service. Take advantage of our platform's Appointment Tool,Αppointment Tool, a purpose-built service offering versatile options for organizing and communicating reservations efficiently.
- Promotional Activities
Reward your customers with special or limited-time offers. These promotional activities are highly effective in boosting customer engagement, increasing response rates, and attracting new customers.
- Events Invitations
If you are organizing an event or have an event space, SMS or Viber messages are the ideal communication channels. Clearly state the date, time, and theme of the event, and encourage customers to make reservations through a link to a registration form.
- Other Useful Information
SMS or Viber messages are excellent communication channels for sharing any other news about your business. For instance, you can send a message with a link to your new electronic catalog, allowing customers to view detailed descriptions and prices of your dishes, or photos of your renovated space.
Top Features
- Personalized Messages
ncrease the effectiveness of your campaigns by including the recipient's name or any other relevant element such as their address, visit date, or last order date in the message. This personalized touch can significantly enhance engagement and response rates.
- Rich Messages
Create unique landing pages with interactive content (images, videos, coupons, promo codes) and integrate them into your message.
- Validity Period
Select a specific time period during which the messages will be valid to ensure they are not delivered at times that may cause disturbance to recipients. This approach helps in respecting their privacy and maintaining a positive customer experience.
- Delivery Reports
Keep track of your campaign's performance with detailed message delivery reports (delivered, wrong number, etc.). Receive these reports promptly after each sending to assess the effectiveness of your campaign strategies in real-time.